Covid 19 safe

At Needly, our first priority is to offer the best, safest, yet efficient service as possible. Our team is working hard and taking a number of precautions to make sure our customers feel safe and reassured when it comes to ordering our products and using our service. For that reason, we have introduced 'contact free delivery' at checkout which will allow drivers to see when customers have selected this option and allow for a zero contact delivery.

The way this works is drivers will be asked to let the customer know they have arrived, place the order outside their door and wait nearby for the customer to collect the order. We have also provided very strict hygiene guidelines to our drivers and packers. This includes ensuring proper sanitation of surfaces, food handlers and order preparation environments.

We will continue to provide couriers with the latest guidance on how to safely operate in the current environment, as well as additional recommendations on how to best interact with customers to assure the cleanliness of all delivery equipment. As an organisation, it's important to us when it comes to connecting customers with drivers and will continue to provide updated guidance for you and everyone across the Needly community.

We realise this is an extremely concerning period for everyone and want to ensure that our drivers, partners and customers are supported throughout this crisis.

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Washing your hands with soap and water or using alcohol-based hand rub will kill bacteria and viruses present.

Avoid contact with your eyes, mouth and nose. bacterias are easily transferable especially from your hands which touch many surfaces.

Keep up to date with the latest information from trusted sources such as the local government or World health organisation (WHO) on how to stay safe and avoiding hotspots.

Remember, if you start to feel ill or test positive for COVID-19 and you have placed an order with us, follow all medical advice from the Australian Government Department of Health, Let us know immediately by contacting our Support team.